Reservations Officer City Lofts at Joinn

Location

JOINN! Houten

Employment

24–36 hours per week

Working hours

Regular office hours

Salary indication

The position corresponds to pay scale 3–4 of the Dutch hospitality collective labour agreement

About Joinn!

JOINN! offers unique City Lofts in Houten, ideally located just a short distance from Utrecht, making it a perfect location for both business and leisure guests.

Our comfortable and stylishly furnished lofts are designed to make guests feel at home during their stay—whether it’s short-term or for an extended period. With a personal approach and a strong focus on guest satisfaction, JOINN! aims to create a smooth, worry-free, and enjoyable experience for every guest.

The team at JOINN! is dedicated to providing guests with the best possible service, with flexibility and a high level of hospitality at the heart of everything we do.
The City Lofts offer all the comforts guests need, and our team is always ready to assist—whether it’s handling bookings, resolving technical issues, or offering a warm welcome upon arrival. At JOINN!, we take pride in our welcoming atmosphere and in delivering a pleasant stay for visitors from all over the world.

Job Description

Are you hospitable, organized, and love making things run smoothly for both guests and colleagues? Then we’re looking for you!

JOINN! is seeking an enthusiastic Reservations Officer who ensures a warm welcome and a seamless booking process for our City Lofts.
You’ll be part of a small, close-knit team where everyone helps each other out. We love to get things done, but we also value a fun and friendly atmosphere. You’ll be the first point of contact for guests and ensure that everything runs smoothly both in front of and behind the scenes. In other words, you’re the face of JOINN!

What will you do?

  • Answer phone calls, emails, online inquiries, and in-person questions
  • Create quotes and process confirmations
  • Handle changes, cancellations, and special requests
  • Welcome guests and manage check-ins
  • Resolve complaints or booking issues (independently or with the team)
  • Manage the planning to ensure optimal occupancy and revenue
  • Provide tours and tailor advice to companies and individuals based on their interests and needs
  • Co-manage the housekeeping team and create their schedules
  • Prepare invoices and process payments
  • Contribute ideas for promotions and process improvements
  • Act as the communication hub between guests, bookers, businesses, housekeeping, and colleagues

Who are you?

  • Friendly and solution-oriented
  • Organized, accurate, and clear in your communication
  • Proactive, flexible, and able to switch between tasks quickly
  • Genuinely hospitable – you listen to guest needs and exceed expectations
  • Able to remain calm and maintain an overview under pressure
  • Fluent in Dutch and English, both spoken and written
  • Experienced with reservation systems or quick to learn new software (experience with MEWS is a plus)
  • Able to work independently and thrive in a team environment

What do we offer?

  • A position for 24 to 36 hours per week (Monday to Friday)
  • A friendly team and a pleasant workplace in Houten
  • Salary according to the Dutch Hospitality Collective Agreement, scale 3–4 (€2,372 – €2,683 gross based on full-time)
  • Travel allowance
  • Fun team outings
  • Room for autonomy, responsibility, and your own input

Interested?

Send your application and CV to Barbara van Doorn at manager@joinn.nl by Wednesday, July 9th.
Questions? Call us at 030 7600 807 or email Barbara – she’ll be happy to speak with you!